FREQUENTLY ASKED QUESTIONS

TITAN 2.0®

Why is PPECB developing TITAN 2.0®?

The PPECB views the TITAN® platform as a strategic industry asset which needs to keep pace with industry needs, be flexible to change and enable collaboration. To ensure PPECB's mobile application delivers on these, a strategic decision was made to develop an enhanced application in-house, namely TITAN 2.0®.

What are the key features of TITAN 2.0®?

  • TITAN 2.0® will not utilise CSV files and a system-to-system transfer of information will take place
  • TITAN 2.0® will operate across the value chain and include Product Inspection, Cold Chain Export Notification and Orchard Inspection modules
  • Container and conventional bookings can be made online via the Cold Chain Export Notification module
  • Schedule 1 (HP22) temperature regime codes will be available online

What do clients need to have in place to make use of TITAN 2.0®?

  • Your PHC or PUC must be registered with the Department of Agriculture, Land Reform and Rural Development (DALRRD) (previously the Department of Agriculture, Forestry and Fisheries)
  • Your FBO code must be registered with the PPECB Food Safety Department
  • You must have an active account with the PPECB's finance department
  • Your software vendor must update their software to accommodate TITAN 2.0®
  • The relevant Exporter, cold store and clearing and forwarding agent with their respective users must be registered on the new TITAN 2.0® website
  • Any service requests or annual requests captured on the original TITAN® application at the time TITAN 2.0® was launched, are to be recaptured on TITAN 2.0®

When will the original TITAN® platform be closed and TITAN 2.0® go live?

The original TITAN® platform will be operational until 31 August 2019 with TITAN 2.0® going live on 1 October 2019.

What system will be used from 1 September to 30 September 2019?

From 1 September until 30 September 2019 clients will need to make use of the manual inspection process. This grace period has been provisioned in order to allow the PPECB the time to clear the system and resolve any issues identified during piloting and user acceptance testing (UAT) of TITAN 2.0®. Furthermore, this time can be utilised by software vendors to prepare their systems and train packhouse staff.

Who can I contact for support on TITAN 2.0®?

Gauteng, Nelspruit, Tzaneen
Clement Chiloane
083 459 6245
ClementC@ppecb.com

Robertson/Hex, Grabouw, Eastern Cape, Durban
Surina Nel
084 382 0279
SurinaN@ppecb.com

Citrusdal/Lower Orange River, Paarl, Ceres
Marius de Klerk
082 462 0745
MariusD@ppecb.com

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